The below functionality was deployed to the production environment on July 27, 2018.
Plan details are now added under My Profile and are only visible to account Admins. Admins can view how many licenses are available on their account versus how many licenses have been used. If you have reached your license limit, please contact us at (512)717-9820 or submit a ticket to purchase additional licenses are needed.
- Functionality to make an Agent Active or Inactive is now available. Only Admins can make an Agent Active or Inactive. Admins can free up licenses if an Agent is no longer using the Portal, needs accesss seasonally or has left the company. Admins may also activate a new or inactive agent when needed.
- If an agent is made “inactive”, they will receive an error when they try to login and will no longer have access to the portal.
- If an agent is made “inactive” and has a direct code, if a customer/candidate tries to enter their direct id, they will roll over to the main roll over group, so someone else can take the video call vs. not being able to connect.