To access the portal or widget, the website needs to be secure.
If it is not, this or a similar error message will occur:
1. Many times, this is a simple fix, just type an S in the URL.
2. If this doesn't work, you need to ensure your website has an SSL Certificate to force a redirect from http: to https: even if you or the external user incorrectly type the URL.
This is set up by your webmaster/IT when they purchase your domain name and publish your website.
Click for more information on SSL Certificates.
Open a ticket with us if you need more help on how to obtain an SSL Certificate.